Can I purchase additional flasks?
Yes, additional flasks will be available for purchase on BackerKit. We will share an update when they are available for purchase through the BackerKit platform.
Where does the name Cotopaxi come from?
Cotopaxi is named after a volcano near Quito, Ecuador.
What if I don't like my product?
Cotopaxi products are guaranteed to last 61 years, the average lifespan of a person living in the developing world. If there’s a problem with your product, we’ll gladly exchange it, get you a replacement, or repair the item in-house. If you are unhappy with your purchase please reach out to us at firstname.lastname@example.org and see our return and exchange policy below.
What is your exchange policy?
We want you to love your Cotopaxi gear as much as we love making it. If for any reason you are not completely satisfied with your purchase, we gladly accept exchanges on orders shipped within the U.S. within 90 days of purchase. Exchanges are not guaranteed because our stock is limited. We will cover the costs of shipping any new item(s) for all exchanges. (Please note that all international sales are final, i.e., we cannot accept exchanges.) If you would like to exchange for a different item then we will treat it like a return, and you can place a new order for your new awesome item! View our exchange and return policy here: https://www.cotopaxi.com/pages/help%20
What is your return policy?
We accept returns on orders shipped within the US within 90 days of purchase, no questions asked. Please ensure that items are unworn, unwashed, and undamaged. Returns are always free and refunds are issued in the original form of payment for all purchases. Please note that all international sales are final, i.e., we cannot accept returns. Please do not hesitate to contact us at email@example.com if anything seems amiss.
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What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.